I am Tiana, an executive assistant and operations partner for founders and small business leaders. I look after the day to day and rebuild the systems underneath it, and I bring ten years of delivery work to both.
Ten years in project management and operations delivery
Multi country implementations, technology builds, and full product launches
A three person team, working across Australian and Asia Pacific time zones
There is a point where a business outgrows the way it has been run. The calendar stops making sense. Decisions wait on you because the context lives in your head and nowhere else. You start the week meaning to work on the business and spend it answering the things only you can answer.
Hiring is the obvious answer, and for a lot of people it turns out to be the wrong one. A full time hire is slow to find, expensive to carry, and still needs someone to tell them what to do. What often helps more is someone who can walk in, read the situation, and start making the operational decisions there is no longer room for.
The work sits in three layers. Most clients start at the first and move down as trust builds.
I hold the inbox properly rather than just monitoring it. Meeting preparation so you walk in knowing what the meeting is for, and follow up so the decisions do not evaporate afterwards. Travel arranged and rearranged. Client communication and documentation that reads the way you would have written it.
Most of the chaos in a small business is not a workload problem, it is a structure problem. This is where I build the things that stop the same decisions coming back every week.
Where a piece of work has a start, a finish, and a lot of moving parts, I take it and run it. Scoping, planning, coordinating whoever needs to be involved, and reporting back. It is not something every executive assistant does, and it is the part I came from.
Before this, I spent more than ten years in project management and operations across corporate, government, and global travel. Multi country implementations. Technology builds and configuration. Beta and QA testing. Full product launches, and the resourcing that made them possible.
That is an unusual background for an executive assistant, and I think it is why the work feels different once we are a month or two in. When you have run an implementation across several countries, you develop an instinct for the thing that is about to go wrong two weeks out. You notice the dependency nobody flagged. You write the process down the first time rather than the fourth.
So your inbox gets looked after, and while that is happening I am also working on the reason it keeps filling up.
Use the form below. The more specific you can be about what is actually taking your time, the more useful my reply will be.
I come back with what I would take on, how I would structure it, and what it would cost. In writing, so you can sit with it rather than decide on the spot.
Retainers run monthly with a three month minimum, because the first month is mostly spent learning your business and you should get the benefit of the two that follow.
I would rather you heard this from a client than from me, and I am collecting those words now. In the meantime, here is what I think you would hear.
That I am easy to work with, and that things get picked up without needing to be chased. That I ask good questions early, keep you in the loop without adding to your reading, and follow through on the small things as carefully as the big ones.
Mostly, I think you would hear that the difference is not really about hours saved. It is about not carrying the whole list around in your head any more, and knowing that what you handed over is actually being looked after.
If that sounds like the kind of working relationship you are after, I would love to hear what you are working on.
No obligation, and no pitch waiting at the other end. Tell me where the business is at and what is taking your time, and I will come back with what I would take on and how I would structure it. If I am not the right person for it I will tell you, and where I can I will point you towards someone who is.